Refund and Returns Policy

Return and Refund Policy

At Naaz Creation, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in the same condition as when you received it. It should also be in the original packaging, with all tags and labels attached.
  • Time Frame: You must initiate the return within 1-3 days of receiving your order.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized sarees.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Gift cards.

2. Return Process

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [ info@naazcreation.com or +91 8081-72-6032 ] to request a return authorization.
  2. Once your return is approved, we will provide you with instructions on how to send your item back to us.
  3. Ship the item to the address provided, using a trackable shipping method.

Shipping Costs

Customer Responsibility: We will be responsible for paying the shipping costs for returning your item.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, we will cover the return shipping costs.

3. Refunds

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approval: If your return is approved, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
  • Rejection: If your return is rejected due to non-compliance with our return policy, we will notify you, and the item will be sent back to you at your expense.

Partial Refunds

In certain situations, only partial refunds are granted:

  • Items with obvious signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

We only replace items if they are defective or damaged video is necessary before opening the packed. If you need to exchange an item for the same product, please contact us at info@naazcreation.com & +91 8081-72-6032

5. Late or Missing Refunds

If you haven’t received a refund after the processing time:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank, as there may be a delay in processing.
  3. If you’ve done all of this and still have not received your refund, please contact us at info@naazcreation.com & +91 8081-72-6032

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

NAAZ CREATION
Email: info@naazcreation.com
Phone: +91 8081-72-6032